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Nailsea Motor Services Privacy Policy
Our Privacy Policy explains the types of personal data we may collect about you when you interact with us. It
also explains how we will store and handle that data and keep it safe.
We know there is a lot of information here but we want you to be fully informed about your rights and how
Nailsea Motor Services uses your data. For example: we need your name and address for invoicing and MOT
purposes. We also use this to send paper reminders for when the MOT on your vehicle is due.
We hope the following sections will answer any your questions you may have but if not please do get in touch
with us via nailseamotors@hotmail.co.uk
In the future we may have to update this Privacy Policy but we will notify you of any significant changes. You
are more than welcome to come back and check it whenever you wish of course.
Please read this policy carefully. By contracting with us, you acknowledge that your personal data will be used
in accordance with this policy.
Who is the data controller?
Gill Clark of Nailsea Motor Services Unit19, Southfield Trading Estate, Nailsea, North Somerset BS48 1JE will be
the data controller of any personal data we collect from or about you.
When do we collect information?
We will collect information from you when you become our customer or supplier, or contact us in person by
telephone, by email or by post.
Information that we collect
To provide the best customer experience, we will ask for some basic personal information from you so that we
can communicate effectively with you.
We may collect the following information about you:
• Personal details such as your name, address, telephone number(s) and email address
• Details of any complaints you have made and how these complaints were dealt with
• Details of any motor service we have provided and some payment details
Those at the company who have access to your information include the business owners, financial controller
and the garage mechanics.
How we use your information
Your information will not be used for any reason other than to process your quotations, complete work on your
vehicles, process payments and to keep you informed of either new services we may provide or reminders for
work required on your vehicle.
We will only share your information with company members of staff in connection with the vehicle work
required or directing any enquiry you make to the appropriate member of staff best placed to deal with your
communication. We will seek your preference for how we contact you about your work. Our usual methods are
telephone, text message or email.
Sharing information
Your information is normally used only by those working at the company but there may be instances where we
need to share it –†for example, with:
• Vehicle recovery providers
• Vehicle part suppliers
We will only disclose your information on a need-to-know basis and will limit any information that we share to
the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party
including HMRC or other law enforcement or government agencies.
We will never release your personal details to any outside company for direct mailing or marketing purposes.
Keeping your information safe
We store your personal information securely on our computer system and in a manual filing system. Your
information cannot be accessed by those who do not work for the company; only those working for the
company have access to your information. They understand their legal responsibility to maintain confidentiality
and follow best practice procedures to ensure this.
We take precautions to ensure security of all our business premises, the company computers and filing system.
Our computer system has a secure audit trail and all information is routinely backed up.
How long to we hold your data for?
We only keep any data we collect from you for as long as is necessary for the purpose for which it was
collected.
At the end of that time, your data will either be deleted or anonymously combined with others in a nonidentifiable
way for statistical analysis and business planning.
Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit
your request to the company in writing or by email. We do not usually charge you for copies of your
information; if we pass on a charge, we will explain the reasons.
You can also request us to:
• Correct any information that you believe is inaccurate or incomplete. If we have disclosed that
information to a third party in connection with your order, we will let them know about any changes
• Erase information we hold although you should be aware that, for legal reasons, we may be unable to
erase certain information
• Stop using your information –†for example, sending you notifications, updates or marketing information
about our service
• Supply your information electronically where technically feasible
If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with a
member of Nailsea Motor Services. If you object to the way that we collect and use your information, we may
not be able to continue to deliver the level of best practice customer experience we wish to provide for you.
Date: May 2018
Our Privacy Policy explains the types of personal data we may collect about you when you interact with us. It
also explains how we will store and handle that data and keep it safe.
We know there is a lot of information here but we want you to be fully informed about your rights and how
Nailsea Motor Services uses your data. For example: we need your name and address for invoicing and MOT
purposes. We also use this to send paper reminders for when the MOT on your vehicle is due.
We hope the following sections will answer any your questions you may have but if not please do get in touch
with us via nailseamotors@hotmail.co.uk
In the future we may have to update this Privacy Policy but we will notify you of any significant changes. You
are more than welcome to come back and check it whenever you wish of course.
Please read this policy carefully. By contracting with us, you acknowledge that your personal data will be used
in accordance with this policy.
Who is the data controller?
Gill Clark of Nailsea Motor Services Unit19, Southfield Trading Estate, Nailsea, North Somerset BS48 1JE will be
the data controller of any personal data we collect from or about you.
When do we collect information?
We will collect information from you when you become our customer or supplier, or contact us in person by
telephone, by email or by post.
Information that we collect
To provide the best customer experience, we will ask for some basic personal information from you so that we
can communicate effectively with you.
We may collect the following information about you:
• Personal details such as your name, address, telephone number(s) and email address
• Details of any complaints you have made and how these complaints were dealt with
• Details of any motor service we have provided and some payment details
Those at the company who have access to your information include the business owners, financial controller
and the garage mechanics.
How we use your information
Your information will not be used for any reason other than to process your quotations, complete work on your
vehicles, process payments and to keep you informed of either new services we may provide or reminders for
work required on your vehicle.
We will only share your information with company members of staff in connection with the vehicle work
required or directing any enquiry you make to the appropriate member of staff best placed to deal with your
communication. We will seek your preference for how we contact you about your work. Our usual methods are
telephone, text message or email.
Sharing information
Your information is normally used only by those working at the company but there may be instances where we
need to share it –†for example, with:
• Vehicle recovery providers
• Vehicle part suppliers
We will only disclose your information on a need-to-know basis and will limit any information that we share to
the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party
including HMRC or other law enforcement or government agencies.
We will never release your personal details to any outside company for direct mailing or marketing purposes.
Keeping your information safe
We store your personal information securely on our computer system and in a manual filing system. Your
information cannot be accessed by those who do not work for the company; only those working for the
company have access to your information. They understand their legal responsibility to maintain confidentiality
and follow best practice procedures to ensure this.
We take precautions to ensure security of all our business premises, the company computers and filing system.
Our computer system has a secure audit trail and all information is routinely backed up.
How long to we hold your data for?
We only keep any data we collect from you for as long as is necessary for the purpose for which it was
collected.
At the end of that time, your data will either be deleted or anonymously combined with others in a nonidentifiable
way for statistical analysis and business planning.
Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit
your request to the company in writing or by email. We do not usually charge you for copies of your
information; if we pass on a charge, we will explain the reasons.
You can also request us to:
• Correct any information that you believe is inaccurate or incomplete. If we have disclosed that
information to a third party in connection with your order, we will let them know about any changes
• Erase information we hold although you should be aware that, for legal reasons, we may be unable to
erase certain information
• Stop using your information –†for example, sending you notifications, updates or marketing information
about our service
• Supply your information electronically where technically feasible
If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with a
member of Nailsea Motor Services. If you object to the way that we collect and use your information, we may
not be able to continue to deliver the level of best practice customer experience we wish to provide for you.
Date: May 2018
Photo used under Creative Commons from Ronnie Macdonald